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THE MOST VITAL SUPPORT STAFF


  • 1 December, 2015
  • By:

Support staff is the backbone of any business. I could not stop drawing comparisons with the very special support staff we provide in Domestic Ambassadors – the household staff. I compare them to the first tier of a beautifully and richly decorated wedding cake.

 

There is simply not enough domestic staff with the right skills, attitude and experience to supply the demands of our clients up and down the country. I am referring to the kind of domestic staff with a wealth of experience gained from their training and experience in serving royalty, diplomats, aristocrats, celebrities, professionals and successful business people. The kind of staff who treat their positions as their professions, have genuine work ethics, sensibilities, patience, perseverance and willingness to constantly improve their skills and serve dutifully and with pride. It is very hard work indeed, not for the lazy people of this world, but our jobs are better paid than most office jobs.

 

The captains of industries, many of our clients, will not tolerate dealing with mediocre staff. They need an over-all support in their domestic lives- intelligent, capable, confident, reliable, organised and enthusiastic staff to manage their homes and provide support for their families.

 

The household staff is the first tier support staff an employer will do business with by the times he wakes up in the morning until he retires in the evening. The employer’s hearty breakfast is prepared for him, his clothes must smell nice and meticulously ironed by his housekeeper, his house must be spotless, organised and beautifully cleaned like a gleaming palace and his children are well taken care of.

 

The household staff support will provide balance to his gigantic and challenging responsibilities in his work place. We, as his first tier support staff must provide all these needs for the well-paid jobs we enjoy. His second tier of support staff, his office staff, will hopefully also make his life much easier.

 

Dreaming of joining life ‘downstairs’ used to be an ambition for poor young men and women in the olden days as shown in many period films such as Downton Abbey. Unfortunately, attitude towards domestic employment changed dramatically in the past fifty years. Second and next generations of Filipinos would prefer white-collar jobs rather than work in servitude although they enjoyed the material wealth and financial stability their parents who came to the UK in the early 1970’s as domestic staff achieved.

 

So, where will we get the first tier of support staff who will continue to serve the future captains of industries since the Home Office ended the domestic visa scheme in April 2012? They branded domestic workers as ‘unskilled’ which is totally cruel and an insult to the English language. How can you iron your employers’ shirts if you do not have a skill in ironing or feed his family when you do not have skills in cooking?

 

I have a big problem as a recruitment consultant as to the skills, personalities and experience of many European applicants who can hardly match our clients’ requirements and expectations and more importantly are unwilling to do the jobs. They do not have a clue on what a housekeeper’s duties entail when they read the job specification as they are not used to this sort of work environment in their own countries. Many applicants prefer to live-out, there is no long-term commitment and there is a lack in the necessary basic domestic skills and work ethics required. The same mentality can be seen with some of the natives of this country who shy away from domestic chores.

 

An applicant coming from the so-called developing countries understands the value of hard work, compassion, warmth and genuine care towards her employer’s children and the elderly. She offers versatility, experience and flexibility. She will protect her employer’s properties and offer sacrifices when necessary. She appreciates all the good things her employers have to offer, financial stability, security and above all, self-respect.

 

As long the UK economy remains sound and healthy, the few remaining Filipino domestic workers will continue to provide a vital domestic support to anyone contributing to the wealth and economic success of this country – our second home.

  • “Our initial conversation, the rate of service, matching our expectations and understanding our needs and requirements  was very good.   We are very happy and satisfied with the support and service we received from Pia and will definitely recommend Domestic Ambassadors to our friends.
    Kensington Client
  • Pia has deep knowledge and experience of the people she represents to clients and that provides for a far higher probability of a successful and mutual beneficial hiring.  Exceeded my expectations and continues to do so as we often refer to Pia when considering adjustments to roles and pay.   We used Pia on the basis a very high recommendation from another couple. Pia has proven to offer unique insights into the candidates she represents and helped guide us to the right person for ou...
    Mr D Smith
  • Pia understood my needs and instructions and she was helpful on three occasions when I was looking for housekeepers.   She found the housekeepers which matched my expectations.  I always recommend Domestic Ambassadors to our friends who are looking for domestic staff.
    Mrs L Bronzzetti
  • The agency was very efficient and dealt with our requirements in a very timely manner. The continuous contact after the hiring has been very helpful in communicating issues with the employee.
    Norwich Client
  • Pia has been supplying us with domestic staff since 2008.  She knows exactly what a family needs and what makes a perfect fit.  She is reliable, accommodating, friendly and straight-forward.  She is also great in dealing with emergency situations.  The first housekeeper she placed in 2008 is sti
    Sunningdale Mother
  • I met Pia Goldsack in 1996 and she gave me the confidence to leave the house and go to work leaving my babies and children with the most wonderful array ( over the years) of marvellous au pair, mothers helps, nannies and housekeepers. She listened carefully to my requirements and was assiduous in matching them to the young women whom she sent for assessment for different jobs, depending on the age and needs of my children at the time. The best thing about her was that she went above and beyond t...
    Omer-li Cohen

    MD

    Omer-li Cohen Public Relations

  • I am pleased to be able to recommend Domestic Ambassadors Ltd for your domestic staffing requirements. They are efficient and honest and provide a very good calibre of staff.
    Mrs M.S. Khalili
  • I am very thankful for sending me to Mrs K who knows how to appreciate my work which motivates me to work harder. Everyone in the family respect their domestic staff.
    Beth Paragas
  • May I take this opportunity to thank you for your help in placing me with Mrs L who was very patient in teaching me how to do a perfect job in cleaning, laundry and ironing. She trained me to be efficient and a competent Housekeeper.
    Della Dizon
  • Thank you for helping us in finding a very kind family who gave us an opportunity to work as a Domestic Couple for the very first time. We are now on our 4th year in service and we keep on improving our skills to make our employers proud of us.
    M and T Coro

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